Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at info@yarnalicious.com. Items sent back to us without first requesting a return will not be accepted.

Please note that postage will not be refunded, nor will you be reimbursed for the cost of return postage unless the item is faulty in which case one set of postage will be refunded. Please obtain proof of postage for all returns. If your returned parcel does not arrive with us, it is your responsibility to seek compensation and a refund will not be issued.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.